North east trophies
Help Centre & FAQ's

Welcome to the North East Trophies FAQ's section. How can we help you today? Need help placing an order? What to know how quick delivery is? For anything we have not included here please feel free to contact our friendly customer service team.

Placing an Order

On the majority of our range, there is no minimum order quantity, you can order 1 or 1000. The exceptions are bespoke custom-made medals and awards.

You can place your order online or contact our friendly customer service team and we can process the order for you.

Yes, absolutely. Please give our friendly customer service team a call on 0191 348 0173. Please note any engraving details will have to be confirmed via email.

Yes absolutely, as soon as your order has been placed you shall receive a confirmation email. If this has not come through please check your junk mail box or get in touch.

All of our products are available in our online store so we do not have a paper catalogue.

Yes absolutely. Please just send us an email with your requirements and our friendly customer services team will get back to you with a quote.

Yes absolutely. Our customer service team has over 10 years of experience and will be more than happy to help. Please just get in touch and we can share some suitable options for you.

Yes, absolutely you can order a sample via our website. Then provided the item has not been personalised you can return this for a full refund.

Our custom made 1 inch centre discs are a separate product on our website. Please just add the number you require to your cart and check these out with your trophies.

Please just complete the personalise me section on the product then add this to your cart. Then just repeat the process for each award you require. Or if you prefer you can send us an email with your requirements and we can process the order for you.

Yes absolutely, if you create an account and log in the items you add to your cart will be saved there.

Yes absolutely we have a fantastic selection of bespoke trophies, awards and medals. Just visit our bespoke medal and awards section for more infomration.

Yes, absolutely our friendly customer service team is always happy to help please get in touch if you require any assistance.

No, you can checkout as a guest if you prefer. You will still receive an order confirmation and dispatch confirmation via email.

Please just click on the person icon on the top right-hand side of the page and you will be able to add your personal details and create a password. You will then receive an account activation email for you to confirm.

Your account activation email will be sent immediately after applying for an account. If this has not been received please check your spam email inbox. If the email still cannot be found please do not hesitate to contact us and we can resolve this for you.

Although we do not have access to your customer account password you can request a reset password email and you will be emailed with a link to reset it.

Engraving, Logos & Artwork

Yes, absolutely. Please head over to our engraving information page where you will find more detailed information and FAQs about all things engraving or contact our friendly sales team.

Payments, Pricing & Discounts

We can accept payment via credit & debit cards, PayPal, BACS, cheque and cash.

Yes absolutely. Cheques should be made payable to 'Executive Online Retail Ltd'

Yes, absolutely please just get in touch with your requirement and we can process your order and send an invoice. Please note all purchase orders must be paid before we can dispatch any goods.

Yes all of our website prices include VAT.

All of our orders are inclusive of VAT including orders to Jersey and Gurnsey. We are not able to remove VAT from the price.

Yes, absolutely. Please just contact our friendly sales team and we can send across a quotation.

There is a box on the right hand side of the checkout page where you can add your discount code.

Yes, absolutely. Please just quote the code at the point of order.

Yes absolutely please just get in touch and our customer service team can add the code to your order and refund the difference.

Yes, absolutely. Please check that the discount code does not have an expiry date. Please also type in the discount code rather than copying and pasting (sometimes copying and pasting can add a space to either end). Please do not hesitate to get in touch if you experience any further issues.

Discount codes cannot be combined.

Our Products

Please take a look at the specific product description for the item you are looking at and that will detail the material.

Yes, absolutely. Please get in touch and we can advise on re-stocking dates.

Each award size will be detailed in the product description. Many awards come in multiple sizes so if this is the case there will be the option to choose the size you require on the product. Sometimes it can be hard to visualize the size of the award so we recommend checking this on a ruler before you make a purchase.

Many of our premium glass awards come in presentation boxes. This will be detailed on the product page. Some of our products also have the option to add a gift box to your order.

Yes all of our sizes include the base and are the completely height of the award.

Delivery Times, Costs, Locations & Returns

Yes, absolutely. Please head over to our delivery & returns information page where you will find more detailed information and FAQs or contact our friendly sales team.

Deliveries & Aftercare

Yes. Once your order has been dispatched you will get an email confirmation with the tracking number. You can follow this link to the couriers tracking information. The vast majority of our deliveries are fully trackable except small letter items.

Prior to dispatch we can amend your delivery address or add items to your order. Unfortunately, once the order has been dispatched we are no longer able to amend the delivery address.

Yes absolutely. Please contact us as soon as possible and we can do our very best to help.

Yes absolutely, please Contact Us and we can look into the further.

We are very sorry there is an issue with your order. If your delivery has not been attempted by your requested date due to a courier glitch please get in touch. Our team will be more than happy to partially/fully refund any delivery costs depending on the circumstances.

We are very sorry to hear there is a problem with your order. Please contact our customer services team who will be more than happy to help rectify the issue.

If you are not completely satisfied with an item purchased on the web site (except personalised engraved items and customised items as these are purchased to order and are non refundable) you can request a full refund within 7 days after receipt of the item. However, you must takereasonable care of the items and must return them in their original packaging and without use.

As soon as we receive your return we will contact you to arrange re-delivery.

Yes absolutely. Please contact our customer service team and we can arrange this for you. You would be liable for the postage cost to us and the return postage back to you along with the engraving charge.

Yes of course. Once your order has been dispatched your VAT invoice will be generated. Please contact our customer service team who can email this over to you.